Residential Routes Active
5:40 AMWinter Operations Center
Published by our dispatch team before, during and after every winter event — so you never have to wonder what is happening or call to find out.
Winter Operations Center
February 11 Coastal System
Current status
Last updated
Wed, Feb 11, 2026, 5:40 AM EST
Snow began overnight and totals are running near forecast. Crews were released at 2:00 AM and routes are moving in their normal order. Properties may be serviced more than once if accumulation continues through the morning.
Storm name
February 11 Coastal System
Expected snowfall
6–10 inches
Forecast start
Feb 10, 9:00 PM
Forecast end
Feb 11, 2:00 PM
Current conditions
Steady snow, 28°F, pavement temperatures below freezing
Last updated
Feb 11, 5:40 AM
Feb 11, 5:40 AM
Residential routes active
Routes moving in normal order. Walkway crews follow plow trucks where that service is on the plan.
Feb 11, 2:00 AM
Residential crews dispatched
Trigger depth reached. Crews left the yard for their assigned routes.
Feb 10, 10:40 PM
Crews placed on standby
Equipment fueled and routes assigned. Waiting on trigger depth before release.
Feb 10, 5:15 PM
Pretreatment operations started
Liquid brine applied on properties enrolled in de-icing ahead of the first flakes.
Timeline entries describe operations across the service area. They are not truck locations and are not an arrival time for an individual property.
We publish operational status, not truck locations or arrival times. Properties are serviced in route order and conditions during a storm can change that timing.
Most events move through the first seven stages. Shorter events skip stages entirely — a one-inch event rarely needs a pretreatment or a cleanup pass. The last three are published only when something changes mid-event.
Monitoring Conditions
Tracking the forecast, temperatures and pavement conditions. No crews released yet.
Pretreatment Operations
Liquid brine applied ahead of the storm on properties enrolled in de-icing.
Preparing to Dispatch
Equipment fueled, routes assigned and crews on standby.
Crews Dispatched
Crews have left the yard and are heading to their assigned routes.
Residential Routes Active
Routes are in progress. Properties are serviced in route order.
Cleanup Operations
Return passes, town-plow aprons, walkways and touch-ups after the snow ends.
Operations Complete
Routes are finished for this event. Conditions monitored for refreeze.
Weather Delay
Conditions have paused or slowed operations. Routes resume when it is safe.
Service Advisory
An operational note that affects how or when properties are serviced.
Emergency Update
An urgent condition such as rapid refreeze, ice or extreme cold.
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Storm Monitoring
We are tracking an approaching system.
Pretreatment Operations
Liquid brine applications underway.
Dispatch Updates
Crews released from the yard.
Routes Active
Residential routes are in progress.
Cleanup Operations
Return and touch-up passes underway.
Operations Complete
Routes finished for the event.
Service Delays
Conditions or equipment are slowing routes.
Emergency Weather
Ice events, rapid refreeze or extreme cold.
Company Announcements
Seasonal notices and scheduling news.
Residential properties are serviced in route order, not by request order. Every route is built around geography so crews can move efficiently through a town rather than crossing back and forth. During a long event, your property may be cleared later in the route on one storm and earlier on the next as we alternate starting points.
When accumulation continues past a few inches, a single pass at the end of the storm leaves heavy, compacted snow that is harder on your surfaces and on our equipment. Running multiple passes keeps driveways usable during the storm and produces a cleaner finish once the snow ends.
Dispatch is based on actual conditions rather than forecasts alone: snow type, accumulation rate, pavement temperature and when the event is expected to end. A dry, fast two-inch event may be handled in one late pass, while a wet, long-duration storm needs an early release and several passes.
Plowing does very little during freezing rain, so operations shift to de-icing. We focus on treating surfaces, entries and walkways to break the bond of ice, then return once temperatures and conditions allow. Ice events often take longer than snow events of the same duration.
Routes are grouped by town and neighborhood, then sequenced so crews finish an area before moving on. Properties with medical access needs or steep, hazardous grades are noted on the route in advance. We do not sell route position, and we do not guarantee arrival times.
Every past event keeps its timeline, operational updates, final totals and completion time.
February 3 Clipper
A fast-moving clipper left 3–5 inches across most of the service area. All routes were completed by early morning and cleanup passes finished shortly after.
View storm record →Wed, Feb 4, 2026, 9:15 AM EST
Operations complete
Salt applied on sloped driveways. Overnight refreeze monitored; no follow-up needed.
Wed, Feb 4, 2026, 6:20 AM EST
Cleanup passes started
Town-plow aprons and walkway touch-ups after the snow ended.
Tue, Feb 3, 2026, 11:30 PM EST
Crews dispatched
Snow reached trigger depth shortly before midnight.
Tue, Feb 3, 2026, 3:00 PM EST
Forecast monitoring began
Short-duration clipper expected to move through overnight.
January 27 Mixed Precipitation
Snow changed to sleet mid-storm, which made surfaces heavier than usual. Brine applied the evening before reduced bonding and cleanup went as planned.
View storm record →Wed, Jan 28, 2026, 7:00 AM EST
Operations complete
Additional salt applied at entries and stairs.
Tue, Jan 27, 2026, 1:10 PM EST
Routes slowed by sleet
Heavier material slowed route times. Crews continued in route order.
Tue, Jan 27, 2026, 5:45 AM EST
Crews dispatched
Snow accumulating quickly ahead of the changeover.
Mon, Jan 26, 2026, 4:00 PM EST
Pre-storm liquid de-icing applied
Brine applied on enrolled properties the evening before.
January 14 Overnight Snow
Roughly 6 inches of light snow fell overnight. Routes started at midnight and all properties were cleared before the morning commute.
View storm record →Wed, Jan 14, 2026, 6:30 AM EST
Operations complete
Driveway markers checked and reset where needed.
Tue, Jan 13, 2026, 11:55 PM EST
Crews dispatched
Light, dry snow accumulating steadily.
December 19 Nor'easter
A 20-hour event produced 10–14 inches with periods of heavy banding. Routes were run twice during the storm and a full cleanup pass followed the next morning.
View storm record →Sat, Dec 20, 2025, 11:20 AM EST
Operations complete
Full cleanup pass finished the following morning.
Fri, Dec 19, 2025, 12:00 PM EST
Second pass added
Accumulation rates required a second pass on all residential routes.
Fri, Dec 19, 2025, 1:30 AM EST
Crews dispatched
Early release ahead of heavy banding.
Thu, Dec 18, 2025, 6:00 PM EST
Forecast monitoring began
Coastal storm tracking toward a long-duration event.
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