Answers before you need to ask
How we make dispatch decisions, what to expect during an event, and how plans and billing work. If something is not covered here, we are happy to explain it directly.
Getting started
How do I get a price for my property?+
Submit a request through Jobber with your address and what you would like cleared. We review the property, ask any follow-up questions, and send a written estimate listing the services included and the price. You approve it online when you are ready.
Do you serve my town?+
We work across Hillsborough, Rockingham and Merrimack counties in Southern New Hampshire. Our routes are kept tight and local, so coverage in a given town depends on how close it sits to an existing route. Send a request and we will tell you plainly whether we can serve you well.
Do I have to buy every service?+
No. Every property is different and every plan is customized. You can build a package from residential snow plowing, walkway clearing, salting or sanding, liquid brine and de-icing, and seasonal snow management. Your estimate lists exactly what is and is not included.
During a storm
How do you decide when to send crews out?+
Each agreement includes a trigger depth, most commonly two inches. When forecast and observed accumulation reach that trigger, routes are released. Longer storms are serviced with repeat passes so driveways stay usable rather than waiting for the storm to end.
Why do different storms get different responses?+
A four-inch powder event, a wet heavy snow, and a snow-to-sleet changeover all behave differently. Light snow can wait for a single clean pass; heavy or long-duration snow needs multiple passes; mixed precipitation usually needs pretreatment and more de-icing. The plan for each event is based on the conditions, not a fixed schedule.
When will you get to my driveway?+
Properties are serviced in route order. We publish operational status in the Winter Operations Center so you can see where the operation stands, but we do not promise a specific arrival time and we do not offer live truck tracking. Conditions during a storm can change timing.
The town plow refilled the end of my driveway. What now?+
Apron re-clears are part of plowing service. On longer events we plan a cleanup pass once municipal plows have finished, which is normally when that pile appears.
Communication
How will I know what is happening?+
Before a storm we post the forecast we are planning around. As the event develops, the Winter Operations Center shows the current status, from monitoring conditions through operations complete, with the date and time of the latest update. Customers also receive service communications tied to their plan.
Do I need to call to be put on the list?+
Not if you are on a seasonal plan. Your property stays on the same route all winter and is serviced automatically when the trigger is met. Calling is only necessary for something out of the ordinary.
Plans and billing
Why do you recommend seasonal plans?+
A seasonal plan sets the scope, the trigger and the price before winter starts, bills automatically through Jobber, and keeps your property on a fixed route. It is the most dependable option we offer and the one that requires the least from you mid-winter.
Can I pay per storm instead?+
Yes, per-event service is available. It suits homeowners who only want help occasionally. Per-event work is scheduled after seasonal customers, so timing is less predictable during larger storms.
How does billing work?+
All estimates, invoices and payments are handled in Jobber. Seasonal plans are billed on an agreed schedule with automatic payments; per-event work is invoiced after service. This website does not store any account, invoice or payment information.
What happens in a low-snow winter?+
A seasonal plan is coverage for the season, similar to any service agreement: light winters cost less per storm, heavy winters cost more. We are upfront about that trade-off before you sign, and we will tell you if per-event service is a better fit for your property.
Still have a question about your property? Send us the details and we will answer it before you commit to anything.
Request serviceContact usRequest a property review
Tell us about your driveway, walkways and access points. We will review the property and send a written scope and price for you to look over before anything is scheduled.
Requests and estimates are handled in Jobber, our customer management system.